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Terms of Use

CREATE OUT LOUD

Utah Strong, this website and all the designs are made possible with the help of Utah based creative agency, Create Out Loud, Inc. All payments are made through Create Out Loud to cover maintenance and operation costs. After those costs the remainder is collected for Utah Strong competing athletes.

SHIPPING AND DELIVERY

Orders may take 2-4 business days to process and 3-5 days to ship. All domestic orders are shipped via USPS priority shipping. No signature is required for delivery. Processing and shipping days do not include weekends.

International Orders: We are not responsible for any international taxes and fees that may be assessed after your purchase is completed.

PRIVACY AND SECURITY

Utah Strong does not share or sell any information that is collected during the checkout or account creation process. No credit card information is ever stored on our site/server.

RETURNS AND EXCHANGES

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Send returns to:
Utah Strong
19749 Dearborn St,
Chatsworth, CA 91311

REFUNDS

Refunds are only issued for purchased items within 30 days of online order. Once we receive your item, we will inspect it and notify you that we have received your returned item. If we are at fault we will issue you a full refund.

WASHING INSTRUCTIONS

These should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.

Contact Us: If you have any questions contact us from the contact page.

PRIVACY POLICY

This privacy policy sets out how Utah Strong uses and protects any information that you give us when you use this website. Utah Strong is committed to ensuring that your privacy is protected. Should we ask you to provide certain information which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Utah Strong does not share or sell any information that is collected during the checkout or account creation process (name/address/phone number/email address). No credit card information is ever stored on our server.
What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Improve our products and services.
• We may send you promotional emails about new products, special offers and/or other information which we think you may find interesting.
• We may also use your information to contact you for market research purposes. We may contact you by email, phone, email.
• We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINK TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please write us as soon as possible. We will promptly correct any information found to be incorrect. Contact us here.

Last Updated: April 18, 2017